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Whether you need guidance choosing the right recovery device, have a question about your order, or want setup advice, we are ready to help.
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Frequently Asked Questions
How long does shipping take for saunas and large items?
Most infrared saunas and PEMF mats ship within 3 to 7 business days via freight or ground delivery. Red light therapy panels typically arrive in 2 to 5 business days. You will receive a tracking number by email as soon as your order ships.
Do you offer free shipping on all orders?
We offer free shipping on all orders over $100. Since most of our recovery products meet that threshold, the majority of orders ship at no additional cost. Orders under $100 will display shipping rates at checkout.
What is your return policy for recovery equipment?
We accept returns within 30 days of delivery for unused items in their original packaging. Because infrared saunas and PEMF mats are large items, return shipping costs may apply. Please contact us before initiating a return so we can walk you through the process.
Can I exchange a product for a different model or size?
Absolutely. If the sauna, panel, or mat you ordered is not the right fit, we are happy to arrange an exchange. Reach out to our team with your order number and preferred replacement, and we will coordinate everything from there.
How do I choose the right red light therapy panel?
The right panel depends on your intended use and treatment area. Smaller panels work well for targeted areas like the face or joints, while full-body panels deliver broader coverage for muscle recovery. Contact us and we can recommend the best option based on your goals.
What is the difference between PEMF mats and infrared saunas?
PEMF mats use pulsed electromagnetic fields to support cellular repair and circulation, while infrared saunas use heat therapy to promote deep relaxation and detoxification. Many of our customers use both as part of a well-rounded recovery routine. We are happy to help you decide which fits your needs.
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